 s
we begin the New Year, I'd like to take this time to thank you for teaming
with us on a very successful and productive 1997. A year ago I promised
that CBS would focus upon making Contract Billing a positive competitive
differentiator for you and MCI customers. In the last twelve months CBS
made great strides in accomplishing this ambitious goal. We streamlined
the contract enrollment process, expanded presale coverage, launched the
standard reporting package, reduced DRO (days to revenue outstanding), increased
the timeliness and consistency of billing package delivery and implemented
numerous premier service initiatives. And all of this was accomplished during
a period of incredible contract volume growth.  In 1998 our challenge
continues. The company is demanding all of us to be more cost efficient.
In response to this demand, we need to focus on two key areas; 1) automation
initiatives to bring additional operational efficiencies, and 2) your continuing
support to help us structure deals within our existing billing capabilities,
reducing one-offs, and improving the billability and collectability of contracts.
I look forward to a
continued successful partnership in 1998.  |
SCA
Contracts Supported Grew 15% 29
Days eliminated from contract signature process |
|
Billing
Timeliness Sustains all time high! |
Standard
reporting package Launched! The CBS standard reporting package, complete with charts and graphs, is now available to all new CNA, Major and Strategic Accounts with an SCA term commitment, or to existing SCA contract renewals. By packaging a comprehensive set of customized reports, charts and graphs, CBS cost effectively provides SCA customers with the reporting necessary to understand and support their telecommunication services. Complete information is available at http://cbs.mcit.com/reports/standard_reports.shtml. |
CBS's
Billing Contract Administration reduced the number of days it takes to
get legal approval and MCI signatures from 32.0 to 3.3 days. 
